FAQ

WHAT ALL IS REPLACED DURING A FULL-ROOF REPLACEMENT?

Getting a new roof is a major project and requires knowledge and a specified skill set. Many roofing companies in the Dallas area lack in the knowledge, and often unknowingly void manufacturer warranties. For example, many shingle manufacturers require specific pairing of underlayment, starter shingles, and ridge shingles. Not following the requests of the manufacturer can result in a voided warranty.

Advent Roofing & Restoration replaces EVERY aspect of your roof upon a full roof replacement. Underlayment, starter strip, shingles, hip and ridge cap, flashing, ventilation, pipe jack boots, and ice and water barrier are all new and replaced to city code, and to specifications of Owens Corning‘s warranty guidelines.

DO YOU WAIVE MY DEDUCTIBLE?

The truthful answer is NO. Many find that your average roofing company in Dallas all too often offer to “waive” or “absorb” the deductible from an insurance claim, thus committing insurance fraud. This offense is punishable on a state jail felony scale, and by default would incriminate the homeowner as well. Nevertheless, there may be items within the claim that a homeowner can use to offset the cost of the deductible. Advent Roofing & Restoration is committed to doing everything we can to help with the cost through legal means. We strongly caution anyone not to do business with anyone claiming they can eliminate or absorb a deductible. Transparency and honesty should come first!

*As of September 1, 2019: “Texas law requires a person insured under a property insurance policy to pay any deductible applicable to a claim made under the policy. It is a violation of Texas law for a seller of goods or services who reasonably expects to be paid wholly or partly from the proceeds of a property insurance claim to knowingly allow the insured person to fail to pay, or assist the insured person’s failure to pay, the applicable insurance deductible.”

*Here’s an article talking about the legalities related to deductibles in homeowner’s policies: NTRCA Deductible/Insurance Fraud

IS ONE SHINGLE MANUFACTURER BETTER THAN ANOTHER?

There are many quality shingle manufacturers, but we carefully chose to partner with Owens Corning for many reasons, and we feel they are miles ahead of their competitors within the shingle industry. We would argue that any quality roofing company in Dallas, TX would have some affiliation with Owens Corning. Owens Corning not only invented the asphalt-fiberglass shingle, but they are the only manufacturer that compounds their tar on site conducive to the climate in the area – right here in Waxahachie and Irving, TX. Owens Corning Preferred Contractors also follow strict installation guidelines from moisture barrier, starter shingles, ridge shingles and even ventilation. We can install any shingle brand that the homeowner desires, however, we have found that other shingle manufacturers have less emphasis on the details.

WHAT DOES YOUR WARRANTY COVER?

In order to become a leading roofing company in Dallas/Fort Worth, one has to implement a warranty that will go above and beyond it’s competitors. Most roofing contractors offer a 2-5 year workmanship warranty. Advent Roofing provides a full 10-year warranty on every roof, and on our restoration services, in addition to the manufacturer’s warranty of 25-50 years on defects. Should an install-related issue surface, you are fully covered by Advent. Lastly, Owens Corning fully backs our workmanship warranty since we are a Preferred Contractor!

WILL MY INSURANCE PREMIUM INCREASE DUE TO MAKING A HAIL CLAIM?

No. Hail and wind are considered “acts of God”. Insurance cannot punish, dock, or increase any homeowner’s rate in Texas for an act of God. However, insurance companies will increase the rates on a state-wide scale when a storm season yields catastrophic damage. If you are in a hail damage affected area (as residents of DFW often are), we definitely advise making a claim vs taking a gamble on the damage.

DO YOU OFFER FREE INSPECTIONS?

Absolutely! If you would like to know the condition of your roof, please contact our office and we will send out one of our specialist to assess any damage. We specialize in smaller roof repairs to full roof replacement, and we’d be happy to get you back to the shape your roof should be in!

“Josh and his crew are spectacular. As an insurance agent I’m always looking for trusted companies that I can refer my insureds to in their time of need. I have only received positive feedback from my insureds that have used this company. I have personally used Josh’s services as well on my home and roof. I only have great things to say about Advent Roofing. Hands down the best customer service as well.”

Megan B

Murphy

“As a real estate broker, property investor and homeowner, I put my trust in Josh Felts and Advent Roofing. This is a company founded on integrity. 5 gold stars!”

Jason T

Frisco

“Fabulous! In 2016, I was grateful to have Josh’s team manage our roof and fence. He cared for our home as if it was his own. They were thorough and intentional. I appreciated being listened to and have enjoyed the work done ever since. These guys stand alone as a top-tier local roofing company in Dallas.”

Charity F

Plano